When you are dealing with an audience you haven’t even interacted with, the look of your website and more importantly the online reviews will drive customer’s trust in your business. According to a brightlocal study in 2015, 88% of consumers now form an opinion by reading 1-10 reviews and 92 % consumers read online reviews before making a purchase! It means only one out of 10 people trust you blindingly, and 9 of them follow what others recommend!
Trust is a big deal, offline or online. It extends way beyond E-commerce. And in a rapidly evolving digital marketplace positive online reviews and testimonials are your best bet to earn that hard found trust.